Our Shipping Process

 

How do we package and ship?

We take pride in packaging and delivering your order.

Because we refuse to ship in styrofoam, we ship all of our perishable items in custom designed cardboard boxes. These inner and outer boxes insulate and protect your food in transit.

All perishable items ship Fedex Priority Overnight. Our Ribs and Shoulder come to you fully-cooked and frozen direct from our Downtown Memphis U.S.D.A Kitchen. We pack each box with dry ice & ice packs. Be careful not to touch any dry ice when unpacking.

Our job is not complete until your package arrives at your doorstep. We track every order throughout the day. We will contact you if there is any shipping issue.

When will I get it?

Rib and Shoulder orders placed Monday through Friday by 3pm CT will be delivered the next day. Orders placed after 3pm on Friday will be delivered on Tuesday. You can select a specific delivery date during checkout.

Non-perishable orders ship via FedEx Ground and Smart Post. Guaranteed arrival within 2-7 business days.

Important Notes

FedEx will leave the package on the recipient’s doorstep. If you are sending this package as a gift, please confirm the recipient will be in town. You should alert the recipient to expect a perishable package. We cannot be responsible for packages that are not retrieved in time and spoil.

To guarantee timely delivery, we must have a proper and complete address. Include any apartment number, suite number, floor number, or company name. Just in case we need to reach out, provide us a working phone number for the recipient.

Exclusions & Surcharge

We DO NOT ship to P.O. Boxes, A.P.O, F.P.O., or outside of the United States. Shipments to Hawaii & Alaska are subject to a $25.00 surcharge. Saturday delivery is also an extra $25.

REHEATING INSTRUCTIONS

 

1. IF RIBS ARE STILL FROZEN, ALLOW RIBS TO THAW BEFORE REHEATING.

2. REHEAT ON EITHER YOUR GRILL OR IN THE OVEN.

Preheat oven to around 325 degrees.

3. LOOSELY WRAP THE RIBS IN FOIL.

Place them in the oven or on the grill for about
20 minutes or until hot enough to eat.
Remember you are simply reheating – not cooking them.

4. WHILE HEATING THE RIBS, HEAT UP A SMALL POT WITH THE FOLLOWING INGREDIENTS TO USE AS A BASTING SOLUTION:

1/2 cup water
1/2 cup distilled white vinegar
1/4 cup Rendezvous Barbecue Sauce
3 T Rendezvous Famous Seasoning

This is enough basting solution for 2 slabs of ribs. Multiply accordingly as needed.

5. BASTE WHILE REHEATING AND AGAIN WHEN FINISHED.

Then sprinkle with Rendezvous Famous Seasoning and serve. You can add additional Rendezvous Barbecue Sauce as desired. If neither a grill nor an oven is available, you can use your microwave to reheat. Heat in 2 minute intervals until warm enough to eat.

6. TO SERVE, CUT THE RIBS ALONG THE BONE TO ENSURE ALL OF THE MEAT IS ON ONE SIDE.

Our Ribs Are Fully Cooked & Seasoned

How many people does one slab feed?

Each slab contains 12-14 bones. One slab can feed up to 2 people.

What should I serve with the ribs and shoulder?

We suggest our mustard-based coleslaw and our barbecue baked beans.

Can I refreeze the ribs once they have been delivered to my house?

For optimal taste and quality, it is best not to refreeze.

How long are the ribs good in the fridge?

Up to 7 days.

How long does it take for the ribs to thaw out?

If still completely frozen, could take up to 24 hours in the refrigerator.

Are these ribs dry?

No, our ribs are as moist as they come. The ribs are fully-cooked in our pits, basted with our basting juice, seasoned and then frozen. Each box includes a bottle of our barbecue sauce, a bottle of our barbecue seasoning, and easy instructions to make your own baste - so you can prepare the ribs to your liking.

How is the meat packaged?

Each order is packed in a cardboard corrugated box that includes ice gel packs and dry ice. If your package still has a bit of dry ice in it when it arrives, please carefully discard the dry ice once the box is opened. Use protective gloves or potholders to remove the dry ice.

REHEATING INSTRUCTIONS

 

IF SHOULDER IS STILL FROZEN, ALLOW THE SHOULDER TO THAW BEFORE REHEATING.

If needed, you can also thaw the shoulder in the microwave at 50% power in 2 minute intervals.

YOU CAN REHEAT THE SHOULDER IN THE OVEN OR MICROWAVE.

Oven Directions

  • Preheat oven to 325.
  • Empty shoulder into an oven safe dish. Cover.
  • Heat for 30-45 minutes.

Microwave Directions

  • Heat in 2 minute intervals until warm enough to eat.

You can add additional sauce and seasoning to the shoulder to taste when serving. If you ordered the slaw, it tastes great on top of the shoulder.

Our Shoulder Is Fully Cooked & Seasoned

How many sandwiches does one 2lb tub make?

It will make around 6-8 sandwiches.

Can I refreeze the shoulder?

For optimal taste and quality, it is best not to refreeze.

How long is the shoulder good in the fridge?

The shoulder is good in the fridge for up to 7 days.

How long does it take for the shoulder to thaw out?

If still completely frozen, could take up to 24 hours in the refrigerator.

REHEATING INSTRUCTIONS

PREPARE THE DIP

Pancho’s Cheese Dip is best served at room temperature.

If still partially frozen when you receive, you can heat up in the microwave in 20 second intervals. Stir between intervals. Just make sure to remove the top and plastic film before doing so.

THE CONSTRUCTION
To build the nachos like we do in the restaurant:

LAY OUT A BED OF CHIPS
One bag of chips should make 6-8 full portions of nachos.
If it is just an appetizer, it can make a lot more.

ADD THE PORK
We usually add about 1/3 lb of pork per nacho.
You should even have some leftover for a sandwich or two.

DRIZZLE PANCHO’S CHEESE DIP OVER TOP
Be generous with your drizzle
(unless you want to stash a little away for yourself for later).

TOP WITH RENDEZVOUS BARBECUE SAUCE
And sprinkle with Rendezvous Seasoning.

At the end, depending on desired amount of heat, add some of the pickled jalapenos

To reheat the shoulder, see shoulder reheating instructions.

Reheating and FAQ

Do you guys sell your sauce and seasoning to wholesale vendors?

Yes!  For more information, call our shipping department at 901-522-8840 or 888-464-7359

How do I heat the beans?

Let the beans thaw out before reheating. You can heat the beans in the oven or in the microwave. If you use your oven, empty into an oven safe container. Heat them for 30-45 minutes at 325. If you use your microwave, heat in 2 minute intervals until warm enough to eat.

How long does the slaw last?

The slaw is mustard-vinegar based and will last in the refrigerator for up to 3 months. We do not suggest freezing the slaw.

How long do the beans last?

The beans are good for 10-14 days in the refrigerator. We do not recommend freezing the beans.

How many people do the slaw/beans feed?

A pint of beans or slaw feeds up to 4 people.

How long is the sauce/seasoning good?

A bottle of sauce or seasoning will last for up to 1 year.